Significantly reduce the number of service desk tickets by empowering users to self-heal common issues with the 1E Virtual Assistant, whether in the office or at home.

Key Features

Users can Self-serve and fix their issues like:

  • Microsoft Recovery Assistant
  • Outlook Issue
  • Clear Credential manager
  • Manage Internet Explorer settings

Please see the following table to find out which instructions map to their respective use case.

  1 Internet Explorer
  • 1E-ITSM-AddIETrustedSites
  • 1E-ITSM-ClearInternetExplorerCacheHistory
  • 1E-ITSM-DisableThirdPartyExtensionsIEthi
  2 Microsoft Edge
  • 1E-ITSM-EdgeCrashingFix
  3 Outlook issue
  • 1E-ITSM-OutlookRebuildSearchIndex
  • 1E-ITSM-RemoveOutlookAddin
  4 Windows Issue
  • 1E-ITSM-ClearCredentialManager
  • 1E-ITSM-Fix-COMSurrogate


  • This Product Pack contains instructions which are intended to be used in conjunction to 1E Virtual Assistant app and ServiceNow, and is documented here.
  • Upload the Product pack with the help of Tachyon Product Pack Deployment Tool or directly by clicking on Upload button from Instruction set in 1E Platform.
  • Create an Instruction Set named 1E Virtual Assistant and move all the instructions from Unassigned Set to this set, unless you use Product Pack Deployment Tool which creates it automatically.


  1. Although these instructions are intended to be used in conjunction to 1E Virtual Assistant app and ServiceNow, however we can run the instructions from Explorer as well.
  2. Go to Explorer and search for any instruction in this pack, For Example Clear all stored credentials in credential manager for the current user.
  3. Click Ask this question.
  4. It should clear all stored credentials from credential manager.


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