Description

1E CMDB Connect application is an integration between ServiceNow's CMDB module and 1E platform. For this integration we've created a scoped application in ServiceNow which is named '1E CMDB Connect'.

‘Service Graph Connector for 1E’ application is an integration between ServiceNow's CMDB, SAM module and 1E platform. This new version of application uses SLA (1E Product) too to get software installation data into ServiceNow.

It is a scoped application. It is published in the ServiceNow application store from where it can be downloaded and installed on any ServiceNow instance.

Key Features

  • Instruction retrieval from 1E platform
  • A page (module) to show all fetched instruction.
  • Configure a scheduled job to perform CI discovery.
  • CI discovery.
  • Get detailed info of a device (federated fields).
  • Execution of few pre-configured 1E platform instruction targeting current CI and fill info in related list.
  • Instruction execution on all the devices available in 1E platform environment.  (1E platform information Service)
  • View history of executed 1E platform instructions.

Usage

1E platform offers various instructions to investigate/re-mediate into an enterprise wide network. When a business application (like 1E CMDB Connect / Service Graph Connector for 1E platform) asks 1E Core to fetch instruction, 1E Core hit 1E platform and gets the instructions. These instructions are stored in 1E Core application tables. An admin user can see application wise instructions fetched from 1E platform in 1E Core.

Access the instructions from service now -

Open any existing record in cmdb_ci_computer table and notice 1E related lists there.

Each related list (added by application) when selected will show a button. On the click of this button the information for that related list will be fetched from 1E and will be displayed in related list. Basically, a 1E instruction is triggered when user click on fetch data button. Below is the mapping between related list and the 1E instruction.

All instructions from product pack -

S.No. 1E Instruction Name Functionality
1. 1E-Explorer-TachyonCore-GetIpAddresses.xml This instruction will fetch the IP addresses assigned to device. (Windows Only)
2. 1E-Explorer-TachyonCore-LogicalDiskDetails.xml This instruction will get details of the logical drives, including network drives of a device. (Windows Only).
3. 1E-Explorer-TachyonCore-AllInstalledSoftware.xml This instruction will return all the software installed on a device.
4. 1E-Explorer-Examples-GetMemoryFromSysInfo.xml This instruction will get the memory information from a System Info report. Uses a PowerShell Script. Windows only.
5. 1E-Explorer-TachyonCore-NetworkListeningProcessesAndPorts.xml This instruction fetches the network listening processes and ports.
6. 1E-Explorer-Examples-GetConnections.xml This instruction will get the current active TCP connections, for IPv4 and also IPv6 if available. (Windows, Linux and Mac only).
7. 1E-ITSM-GetDeviceDetails.xml This instruction will return the details of the device such as computer model, manufacturer, BiosGuid, serialNumber, asset tag etc.
8. 1E-ITSM-GetDiskDetail.xml This instruction will return the details of the disk device such as device ID, Interface type, manufacturer, media type, computer serial number etc
9. 1E-ITSM-GetNetworkAdapters.xml This instruction will return the details of the network adapters such as adapter type, adapter name, computer model, device gateway,IP address etc

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