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Copyright © 1E 2022 All Rights Reserved
1E ITSM Connect
Downloads
15
Endorsements
14
Components
21
Added
9 months ago
Last Updated
2 months ago
Compatibility
Client Supported - 23.11, 8.1, 9.0
OS Supported - All
OS Supported - All
Description
1E ITSM Connect app is an integration between ServiceNow's ITSM (Information Technology Service Management) module and 1E Platform. For this integration, we've created a scoped application in ServiceNow which is named '1E ITSM Connect'. It is published in the ServiceNow app store from where it can be downloaded and installed on any ServiceNow instance. 1E ITSM Connect v5.0 app uses the 1E Core app as a medium to communicate to the 1E Platform server.
Key Features
1E Device View (in Service Operations Workspace)
1E Device View provides a combined overview of all the information known about a device along with the ability to retrieve information about the device in real-time. Each tab has one or more panels with tiles populated with data from various sources, some by instructions that are run instantly. An appropriate error message is displayed in the following circumstances:
- If the device is offline
- Information is not available at that instinct.
- An error occurred while fetching the information.
Re-clicking on each tile (on the left-hand side) will initiate the fetch again (similar to refresh). One can navigate to the below UI, either from the task record (e.g. incident) or directly from CI Record.
Usage
Every tab in the above screenshot shows information from the device using 1E platform. When user selects a tab, the associated 1E platform instruction will get trigger. we show the received response on this page or the specific error message thrown by 1E platform
| S.No | Instruction Name | Functionality |
|---|---|---|
| 1. | 1E-TachyonPlatform-Software-Installations |
Description - List software installations Readable Payload - Shows (per-device) installed software |
| 2. | 1E-TachyonPlatform-Network-WiFiNetworks |
Description - Show a list of visible wifi networks, including basic network properties. Platforms: Windows, macOS Readable Payload - List visible WiFi networks |
| 3. | 1E-TachyonPlatform-Network-AverageThroughput |
Description - Shows network throughput on all adapters for the last hour Readable Payload - Network throughput for last 60 minutes |
| 4. | 1E-TachyonPlatform-Software-Services |
Description - Shows list of installed Windows services and their current state Readable Payload - List Windows Services |
| 5. | 1E-TachyonPlatform-Software-EnvironmentVariables |
Description - Show operating system environment variables Readable Payload - List environment variables |
| 6. | 1E-TachyonPlatform-Network-TcpConnections |
Description - Returns a list of established TCP connections Readable Payload - Established TCP connections |
| 7. | 1E-TachyonPlatform-Network-RoutingTable |
Description - Shows routing tables Readable Payload - Routing table information |
| 8. | 1E-TachyonPlatform-Network-ListeningPorts |
Description - Returns a list of processes which are listening for network connections Readable Payload - Network interface configuration |
| 9. | 1E-TachyonPlatform-Network-InterfaceConfiguration |
Description - Returns the output from the native network interface configuration command (e.g. ipconfig or ifconfig) Readable Payload - Network interface configuration |
| 10. | 1E-TachyonPlatform-Network-HostFileContent |
Description - Shows content of drivers/etc/hosts file Readable Payload - Host file content (for DNS overrides) |
| 11. | 1E-TachyonPlatform-Network-DnsCache |
Description - Shows entries from local DNS cache Readable Payload -DNS cache entries |
| 12. | 1E-TachyonPlatform-Client-Binaries |
Description - Shows a list of the binary files in the executable folder of the 1E Client Readable Payload - List deployed 1E Client binary files |
| 13. | 1E-TachyonPlatform-Network-ArpCache |
Description - Shows the list of entries in the local ARP (Address Resolution Protocol) cache Readable Payload - List entries in ARP cache |
| 14. | 1E-TachyonPlatform-Hardware-ResourceUsageByMinute |
Description - Show executable resource usage for a specific minute Readable Payload - Resource usage by executable for %minute% |
| 15. | 1E-TachyonPlatform-Hardware-ResourceUsage |
Description - Shows system disk, CPU and memory usage per minute for the last one hour Readable Payload - Shows system disk, CPU and memory usage per minute for the last one hour |
| 16. | 1E-TachyonPlatform-Hardware-DiskDrives |
Description - Show disk drives, including hardware and usage information Readable Payload - List disk drives |
| 17. | 1E-TachyonPlatform-Hardware-Devices |
Description - Shows the list of plug and play hardware devices (Windows only) Readable Payload - List of hardware devices |
| 18. | 1E-TachyonPlatform-Client-InventoryDatabaseUse |
Description - Shows list of tables in the 1E Client Inventory database, along with a row count per table Readable Payload - List of inventory database tables |
| 19. | 1E-TachyonPlatform-Client-Extensibility |
Description - Shows extensibility objects (modules and providers) loaded by the 1E Client Readable Payload - Show 1E Client extensibility (modules and providers) |
| 20. | 1E-TachyonPlatform-Client-DataFiles |
Description - Shows the list of data files (logs, databases, etc) created by the 1E client Readable Payload - List 1E Client data files |
| 21. | 1E-TachyonPlatform-Client-ConfigFileContent |
Description - Shows the full content of the 1E Client configuration file Readable Payload - Show 1E Client configuration file content |
Components
1E-TachyonPlatform-Software-Installations
INSTRUCTION
Description
List software installations
Readable Payload
Shows (per-device) installed software
1E-TachyonPlatform-Network-WiFiNetworks
INSTRUCTION
Description
Show a list of visible wifi networks, including basic network properties. Platforms: Windows, macOS
Readable Payload
List visible WiFi networks