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1E Service Catalog Connect
Downloads
8
Endorsements
10
Components
11
Added
9 months ago
Last Updated
3 months ago
Compatibility
Client Supported - 23.11, 9.0
OS Supported - Microsoft Windows
OS Supported - Microsoft Windows
Description
The 1E Service Catalog Connect application communicates with the 1E Core application in Service-Now and ultimately communicates with 1E. For this purpose, certain configuration details are required to be set up by a ServiceNow administrator user to enable communication with the 1E.
Key Features
This App will be a custom ServiceNow app that will allow end users to raise a self-service request for an OS deployment service portal from 1E where users can log in and request application deployments.
User is empowered to shop for the required software directly from the end device and also it completely automated after user has placed an order from the service portal.
ServiceNow will sync with the Shopping database to keep track of deployment progress. When the order is marked as complete (or failed) in Shopping, the sync will update the corresponding ticket in ServiceNow, thus closing the loop.
- Testing connection with 1E platform
- Instruction retrieval from 1E platform
- Multiple Catalog items to order services
- Sync status of RITM in ServiceNow with Shopping order.
- Run an instruction on a device.
Usage
Every catalog item (added by 1E Service Catalog Connect) must be associated with a 1E platform instruction. When user orders this item then on the basis of category and subcategory the associated 1E platform instruction will get trigger. Here on this page user can configure mapping between category/subcategory and the 1E platform instruction. This indirectly associates an instruction with an item.
| S.No | Instruction Name | Functionality |
|---|---|---|
| 1. | 1E-Explorer-ServiceNow-ElevateUserAsLocalAdmin |
This instruction, when executed, elevates user privileges to local admin on the system. Parameters: This instruction contains only 1 parameter that is 'UserName'. This parameter expects email id or domain account name of user as input. |
| 2. | 1E-Explorer-ServiceNow-EnableOrDisableAllAudioDevices |
This instruction, when executed, elevates user privileges to local admin on the system. Parameters: This instruction contains only 1 parameter that is 'method'. This parameter expects Enable/Disable as input. |
| 3. | 1E-Explorer-ServiceNow-FreeDiskSpace |
This instruction will recover disk space. Warning: This instruction deletes files, Free disk space by running disk cleanup, cleaning event logs & recycle bin, deleting temporary files which are not changed in last 5 days. Removing log files (*.log) which are not modified in last given number of days (0 to retain all logs). Parameters: This instruction contains only 1 parameter that is 'NoOfDays'. This parameter expects number as input. |
| 4. | 1E-Explorer-ServiceNow-GrantAccessSharedFolder |
This instruction will grant access of a shared folder with the given Folder Path to the specified user with the required permission on the end-user device. Parameters: User, FolderPath, AccessType |
| 5. | 1E-Explorer-ServiceNow-LockUnlockDomainUserAccount |
This instruction will grant access of a shared folder with the given Folder Path to the specified user with the required permission on the end-user device. Parameters: User, FolderPath, AccessType |
| 6. | 1E-Explorer-ServiceNow-RDP-EnableOrDisable |
This instruction will enable or disable MS Terminal Services/RDP on target devices. Parameters: Enable |
| 7. | 1E-Explorer-ServiceNow-RemoveAccessSharedFolder |
This instruction will remove access of a shared folder with the given Folder Path to the specified user on the end-user device. Parameters: UserName, FolderPath |
| 8. | 1E-Explorer-ServiceNow-RemoveInvalidDesktopShortcuts |
This instruction will Identify and remove the invalid shortcuts from the desktop of end-user devices |
| 9. | 1E-Explorer-ServiceNow-ShareFolder |
This instruction will share a folder with the given folder path to the user with the specified permission on the end-user device. Parameters: User, FolderPath, AccessType |
| 10. | 1E-Explorer-ServiceNow-USB-EnableOrDisable |
This instruction will enable or disable the use of removable USB storage devices Parameters: Enable |
| 11. | 1E-Explorer-ServiceNow-VPNAddOrUpdate |
This instruction will check the VPN connection by Name. If exists, update the default settings. Otherwise add a new VPN for current user. Parameters: VPNname, VPNserver |
Components
1E-Explorer-ServiceNow-RemoveUserAsLocalAdmin
INSTRUCTION
1E-Explorer-ServiceNow-VPNAddOrUpdate
INSTRUCTION